We are having a very busy time on the B&B front, thankfully, after the difficult snow filled months earlier in the year but with more visitors there is always the chance of coming across the odd one who throws a spanner in the works no matter how hard you try to please. Generally I really enjoy having B&B guests in our home ( just as well after 20 years in the business) and we meet some lovely people but just occasionally someone comes along who makes me want to run away to a desert island. The problem is the guests who stay, sometimes for days, smile, chat, take advice about local places to visit and eat, assure you that all is well and that they want for nothing, write lovely complimentary comments in our visitors book and then go home and write awful things about their stay on online review sites....why would you do this? Fortunately for us they are few and far between and most of our visitors go home rested and happy (and many return) but for this odd few why not mention any real or perceived problems during their stay and give us the opportunity to improve their experience. We have had some such long suffering soles visit recently, one lovely couple complained (after they had gone home and not to us) that they had been too hot in their room during the recent heat wave (do you remember that) when a word would have highlighted the fan in their room available to blow cold air. Another couple who did not like the low energy lighting which they suffered for four nights without a word and then wrote a rotten review......... why when a word would have put the problem right and brightened up their lives. I hope writing these reviews makes them feel better; we think it is cruel, it makes us very unhappy and gives us sleepless nights! I hope that anyone who reads these negative comments also reads this and is reassured that any real criticisms (we are not perfect and even in the best households etc....) are corrected instantly. Our aim is to provide a relaxing and enjoyable stay for happy visitors!
If you have a problem tell us, if you have enjoyed your stay tell Trip Advisor!
